Email not loading.

After clicking the email icon, or other check email links, I am sent to a loading screen then sent to the Xfinity main page. After clicking the link to check Email again off that page I am just looped back to the main page. It happens on both the computer and iPhone browsers.

Responses

CCTambrey

Gold Problem Solver

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3.4K Messages

2 years ago

Hello @user_e5498b Thanks for taking the time to reach out to us here on the Xfinity Forums about this issue with your email. I see it has been a few days since you made this post and I wanted to check in quickly to see if you are still unable to reach your email inbox or if the issue corrected itself? We would love to help if this is still ongoing. :)

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user_e5498b

Visitor

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4 Messages

2 years ago

Yes I am still having the same issue

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CCAnna

Problem Solver

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874 Messages

Oh no @user_e5498b, I am sorry to hear you are still having the same problem. We did have some email issues that our backend teams have since resolved. Let's see if we can get your email working right again. First, are you checking your email on your home network? It sounds like you use the web portal to check your email, have you attempted to clear cache and cookies on both the laptop and iPhone browser? This has been the fix for many customers since the issue that started a few days ago. If clearing cache and cookies does not help, I will likely need to take you into private to dig a little deeper. Our team will be on standby.

I no longer work for Comcast.

2 years ago

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user_e5498b

Visitor

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4 Messages

I unfortunately have to go to work right now, but when I get home I will try to clear the cache and cookies

2 years ago

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user_e5498b

Visitor

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4 Messages

I've cleared cache and cookies and still have no access to my email

2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

I'd like to try some more in depth troubleshooting. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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XfinityBillie

Official Employee

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3.3K Messages

That email does appear to be the correct one. When was the last time you were able to successfully log into the email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Email

user_e5498b

Email not loading.

CCTambrey

user_e5498b

CCAnna

user_e5498b

user_e5498b

XfinityBillie

XfinityBillie

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