Email not Downloading Normally from Xfinity's Servers.

Hi,

I'm using (and have been using) Microsoft Outlook 365 for some considerable time. All of a sudden, over the past 3-5 days, when I startup Outlook it doesn't pull my email down from Xfinity's servers. I've changed absolutely nothing in my email account setups anywhere. If I manually hit Send/Receive, it still doesn't come down. Then, a few minutes later, I'll see it appear (I hope).

None of this inspires confidence that all my email is getting to me.

Any thoughts?

Thanks,

Anton

Responses

U

user_741395

Visitor

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4 Messages

4 years ago

Perhaps it's more accurately described as a syncing issue.

Anton

5

0

XfinityLinda

Official Employee

•

1.8K Messages

Hello, @user_741395! Thank you for connecting with us here on our forums. We apologize for the trouble with accessing your email. Can you tell us if you are having trouble accessing it on your phone or computer? Does this happen with all devices? We look forward to your reply.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

U

user_741395

Visitor

•

4 Messages

@XfinityLinda Hi,

Thanks for responding. It's only my my Windows 10 Desktop with Outlook 365. My email always syncs-up right away when checked from my iPhone or via the Xfinity web interface.

And this just started a week ago or so. Interestingly, When it starts up (Outlook) it just zooms through a Send/Receive operation and then says Connected. No mail downloads to my Inbox. But then, if I click on say the Sent folder or Trash folder, as examples, then back to Inbox, it starts syncing normally and pulls my mail down.

I use an IMAP/SMTP connection.

Anton.

4 years ago

0

XfinityNico

Official Employee

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553 Messages

We recommend removing the Xfinity email account from your web client then add it back to see if the sync is resolved.

4 years ago

0

U

user_741395

Visitor

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4 Messages

Thanks, I will do this.

Anton

4 years ago

0

XfinityNico

Official Employee

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553 Messages

You're welcome! Give that a try and let us know if that resolves your concern.

4 years ago

0

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user_741395

Email not Downloading Normally from Xfinity's Servers.

user_741395

XfinityLinda

user_741395

XfinityNico

user_741395

XfinityNico

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