U

Visitor

 • 

1 Message

Sunday, July 13th, 2025 1:21 AM

E-mail no longer in use

[Edited: "Personal Information"] is an email address I no longer use.  Could you please delete so it will stop all the spam that is getting generated and sent to this email? Thank you, Ken [Edited: "Personal Information"]

Official Employee

 • 

341 Messages

5 hours ago

Hello @user_adm7kb. Thank you for reaching out on our Community forum. Do you currently have an active Xfinity account with this email attached to it? I would love to help you get this taken care of. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here