Email new formatting menu

@XfinityThomasB​ No, that arrow is to activate the pull down menu for the font size and that’s all it does! There should be an X that closes or collapses the menu. There isn’t one. You need to fix this!!!

One my colleagues actually noticed issue. You have increased the font size in your iOS profile on phone. To view the functions in question, you must decease the size of your font. I included the link here below on how you would reduce the font size. 

You will even notice that Apple provides you with the disclaimer on the instructions. (Making the text too large might make it hard to tap buttons or other functions within apps. Go back to your settings and adjust the font size as needed.)

1. Go to Settings > Accessibility, then select Display & Text Size.

2. Tap Larger Text for larger font options.

3. Drag the slider to select the font size you want.

https://support.apple.com/en-us/102453

Once you make this adjustment, then log out of the Xfinity Connect and then back in, everything will be normal. Thank you again. 

So what you’re saying is that your UX/UI designers and programmers are incapable of making this fully responsive to be compliant with people with a disability who require a larger font size in iOS. That’s unacceptable. I have vision problems. If I change my font size I won’t be able to do anything on my iPhone. This is a serious accessibility issue that Xfinity needs to correct. You should not be telling a person with a vision disability that the problem is theirs and they need to change their font size. Hire competent programmers and designers and make this accessible. That is the answer. Xfinity needs to fix this.

@PurpleDra6onfly​ aren't you able to pinch the screen to make it bigger?  [I'm Android] 

No, the way they've designed it there's nothing I can do except set the iOS font to small which renders my phone unusable because of my vision disability. Xfinity needs to fix this accessibility issue.

@user_aia24q​ Yes, exactly. The only way to get rid of the two menus is to logout and come back. I finally gave up and figured out how to use the Mail app on my iPhone. It took some sleuthing to find out how to make it work. I’m much happier no longer dealing with their garbage interface. And as you can see Xfinity just wants to claim that the problem is ours, not their poor design.