Left_ Oh no, that's definitely frustrating when your emails suddenly disappear! Thank you for reaching out via our Xfinity Community Forums about this issue.
I can imagine how unsettling it must be to sign in and find everything gone.
To help me figure out what might be happening, could you tell me a little more about how you're checking your email?
Are you signing in directly through Xfinity.com?
Or are you using an email client like Outlook, Apple Mail, or Thunderbird?
The more details you can provide, the quicker we can work towards getting your emails back!
@Left_ Would you mind trying to sign in at https://www.xfinity.com/email
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great @Left_! Let us know the results, and we will continue to troubleshoot with you if necessary.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
2.2K Messages
1 day ago
I can imagine how unsettling it must be to sign in and find everything gone.
To help me figure out what might be happening, could you tell me a little more about how you're checking your email?
Are you signing in directly through Xfinity.com?
Or are you using an email client like Outlook, Apple Mail, or Thunderbird?
The more details you can provide, the quicker we can work towards getting your emails back!
4
0
EG
Expert
•
111.9K Messages
17 hours ago
Concern moved here to the E-mail help section.
0
0