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user_vf93a2
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4 Messages

Monday, September 23rd, 2024 8:06 PM

Email missing from sub-folder

Help! I moved several e-mails this morning from my in-box to sub-folders and the e-mails are now missing from the folders they were moved to. The e-mails are also not in the Trash, they are missing. I've logged out and back in, nothing found. I've also cleared the cache on my desktop computer and my i-phone; deleted and re-added to my phone. I cannot find the e-mails anywhere and need them restored.

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2 months ago

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XfinityThomasA

Official Employee

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1.8K Messages

2 months ago

 

Oh no, user_vf93a2! I know how important email is so I appricate you reaching out to us here for help to recover the missing emails. Have you tired accessing your emails from another device to see if they show up then?

 

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user_vf93a2

4 Messages

I've tried my desktop, iphone, and a laptop. I'm not able to locate the e-mails with any of the devices. 

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2 months ago

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XfinityDilary

Official Employee

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1.8K Messages

Thanks for trying that, user_vf93a2. Are you using our Xfinity Connect Website to access the emails or a third party client (Outlook, Apple Mail)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_vf93a2

4 Messages

I use the Xfinity Connect Website to access my email.

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2 months ago

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XfinityDilary

Official Employee

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1.8K Messages

Thanks for clarifying, user_vf93a2! I would recommend checking the following article Recover deleted emails — Xfinity Email help. Let me know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

0

user_vf93a2

4 Messages

Thanks, I was able to find the majority of what I needed. 

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2 months ago

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