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user_c010b7
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1 Message

Sunday, March 12th, 2023 7:13 PM

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email missing banner/color icon

I notice that Xfinity revamped their email.  In the past I was able to associate emails with selected colors by using the banner icon at the top.  I would then sort by color and have my priority (red) emails at the top.  However, this icon is no longer available and I no longer see any color codes next to my emails.   Wished I had been warned that this change was going to take place.  Is the feature still available but hard to find?

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Updated 

2 years ago

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Latoque

Expert

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29.7K Messages

2 years ago

You can mark an individual email with a color by clicking on the pennant icon in the toolbar on the Inbox page.   Its the one to the left of the printer icon--------

Then you can use the "Sort by" link at the top of the message list to display emails with a color selected.

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paradise.manager

Visitor

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1 Message

@Latoque​ thanks for the assistance but the pennant icon is missing all together. Where did it go?!!?

2 years ago

0

Again

Expert

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31.5K Messages

@paradise.manager​ 

@Latoque​ thanks for the assistance but the pennant icon is missing all together. Where did it go?!!?

Try clearing your cache and see if it comes back.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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XfinityRay

Official Employee

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2.8K Messages

Hi there, @user_c010b7, and @paradise.manager. I like to sort my emails by color as well. It really helps to quickly identify what I need! Did the awesome steps that @Latoque and @Again provide resolve the problem and allow you to mark your emails with a banner color? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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krup

Visitor

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3 Messages

I have a similar problem but while the pennant icon shows in the toolbar and in individual emails, and when I click the pennant, the color drop-down box comes up and I can choose the color I want, and the box closes, but the icon remains black.

2 years ago

0

Again

Expert

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31.5K Messages

@krup​ 

While the pennant icon remains black, do you see the right color on that particular email?  I just tried it using red, and I see the red pennant after the email subject?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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