Regular Visitor
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3 Messages
Email messages not being received by comcast customers
We are a high school and we send out nightly grade reports to parents, many of which are comcast customers. Sometime in mid December, those messages stopped being received. I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens. They just disappear.
Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?
I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.
Thank you,
Bob
BruceWallace
Regular Visitor
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2 Messages
6 years ago
I have no problem receiving e-mails (as far as I know!), but I have two friends who are not receiving my e-mails to them. This started about 3 months ago. One, who has a comcast account, does not receive anything I send from my e-mail account. He does, however, get messages I send from two different college accounts I also use. The other has a yahoo account, and sometimes does, and sometimes does not, get my messages. I use Firefox and they have checked their spam folders with no result. The messages are marked as sent in my send folder. Please help.
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corkcrm
Frequent Visitor
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5 Messages
6 years ago
Thank you for your response @CCAntiSpam . We appreciate that you are working on this. We received roughly 35 reports related to this issue in the past couple of days -- what kind of timeframe should we expect for this to be resolved?
Our customers are quite unhappy with us as our emails are not being delivered.
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gregory_d_smith
Regular Visitor
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3 Messages
6 years ago
I sent a PM to ComcastKenF yesterday (as instructed furthur up in thread) regarding emails not being delivered but got no reply so I am posting here. I am not getting emails delivered to my comcast account from the domain @impactwaterproducts.com I last got them on June 5 and several were sent yesterday that never came through. I know they were sent because I had them copy my work account. can you please fix to allow
General rant: This setup seems rediculous. How are we supposed to know that someone is sending us an email that ultimately gets blocked when these blocked emails never end up in the spam folder and there is no message or other indicator that an email was blocked. There is simply no record of it - sender says they send it, I never get it and it isn't in the spam folder but because I had them copy my work email, I know they sent it and I can see the comcast address too in the email. What is the point of even using comcast for email if it doesn't work. Using xfinity connect (app or webpage), I have the spam folder active and "keep a copy" checked. I get true spam in there (nigerian bank fraud, etc.) but not emails that comcast deems are spam and that I want. Frankly, I would rather there be no comcast server based spam filter and get the obvious spam (that ends up in the spam folder) to my inbox along with the emails I need. Its time consuming tracking down something that is supposed to just work.
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Sher30
Regular Visitor
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2 Messages
6 years ago
We just realized that we are not receiving all email messages. I checked spam folder (empty), trash, and all other folders; not there. Most important is from son's college, they sent proxy info with temp password; never received, so I cannot get in. He showed me the email he received, with my comcast email cc:ed. Also sent a reservation confirmation from 3rd party to Comcast, never received. Good thing I printed it out first, not relying on printing a copy of the email. Also, requests for password resets were delayed 2 and 3 hours for one company, 2 days for another. Can comcast please check your spam and virus blockers for our account? Like some other posters here, I found out by accident, no way to know that someone sent you an email that you didn't receive... Thank you.
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SPSupport
Regular Visitor
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1 Message
6 years ago
We're also a transactional email company and our users specifically sign up with us because of the email we send out (it's part 1 of our service). About 2 weeks ago our comcast email users stopped receiving their email. We send the email daily at the end of the work day and they are starting to get upset. They really need the information we send them for their business.
ComcastAntiSpam, I'll be dm'ing you our info. Please let me know if this can be resolved quickly as we have some upset customers now.
Thank you!
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Sher30
Regular Visitor
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2 Messages
6 years ago
@CCAntiSpam Meant to include you in my message from yesterday, that we are not receiving all of our incoming messages. Please advise as to how this can be resolved. Thank you.
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corkcrm
Frequent Visitor
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5 Messages
6 years ago
Hi @CCAntiSpam, we have not heard back on this issue. Could you please provide an update?
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@corkcrm I escalated a few of the listings, but also had an exchange with MailChimp and suggested they reach out to work toward a resolution. I can check in with MC if you're still seeing an issue?
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corkcrm
Frequent Visitor
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5 Messages
6 years ago
@CCAntiSpam
It would be great if you are able to get in touch with with Comcast Dev working on this issue.
As far as I know, we haven't seen any change in deliverability on our end, we just want to know from someone working on the issue:
We're happy to do any leg work on our end, it's just not clear whether or not this has been resolved.
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isheehan
Frequent Visitor
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5 Messages
6 years ago
Checking for an update on my problem.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@isheehan I just requested an update from SendGrid, I thought they had already cleaned this up.
@corkcrm In the past 48hrs, it looks like all the messages have been marked as clean, and properly delivered.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
Sorry it took so long, it seems SendGrid had to nudge DonorsChoose again to finally resolve it.
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isheehan
Frequent Visitor
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5 Messages
6 years ago
I received 2 emails from the noreply address this afternoon. It seems like something may have been resolved!
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hhollman
New Poster
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1 Message
6 years ago
Having the same issue - the urgency now is from these two domains:
rabbett-insurance.com (this is sporadic)
Trying to set up my ring doorbell.... can't activate my account - ring.com
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fmcguire
New Poster
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2 Messages
6 years ago
@CCKenF I am having the same issue. No one with a comcast.net email can receive my email from my new domain email. only an issue with comcast.net emails.
please advise...
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