pweeks59's profile
pweeks59
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7 Messages

Sun, Nov 1, 2020 12:00 PM

email lost from trash

So last night I was deleting all emails from a specific sender. Apparently, the xfinity email app has changed in that instead of moving all the emails I had in the Search to Trash, it moved everything from my entire Inbox to Trash. I had thousands of emails from the past 5 years. I went straight to Trash to move them back to Inbox, but there were only emails from the last 4 months. I download emails to Thunderbird but they are missing from that app also. When I open Thunderbird, I get the message "your deleted emails can be purged from the disk". Does that mean I can still retrieve those emails?

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2 Messages

3 m ago

I have had the same thing happen to me. I have thousands of emails. Every so often I'd go in to clean up the unwanted emails. I'd select a bunch filtering by the "from" option and delete all. On one occcasional I noticed everything went from my inbox to the trash. I did not choose that as my selective action. I immediately selected all mailin my trash and moved it back to my inbox.  I had no idea anything was missing until recently when I was looking for a particular older email. It was then that I realized I was missing over 10k emails.  I opened half a dozen tickets with Comcast to have the email restored.  Each time they only bring back a few to a restore folder.  The most I've gotten back were about 1k bit the were only 6 months of mail. How could Comcast allow this?  I had so many valuable emails that I've lost. Surely they need to correct the way they dump emails in to trash and archive them!

kanavarro

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14 Messages

2 m ago

I logged in on 2/10 and had 252k of emails   I logged in on 2/11 and my emails only in my inbox were gone   they weren't in the trash, nor in the dumpster that Comcast uses for recovery   Everything that I deemed important over the las 13-14 years was in my e-mail    I never in my wildest dreams thought that there would be no option to retrieve all of my e-mails if some server failed.  Comcast needs to be held resposible for their false sense of security    Customers should know they really dont have 10gb of storage for emails in the event a catastrophe happens   I have maded at least 10 different calls to Comcast Security over the last week with no resolution.   I am completely distraught   I wish there was a back up button on the site or the ability to set up to back up to my computer without having to purchase another software   It is unfair when I spend a $130 a month on cra# internet and tv service for this to happen.  Where is Xfinity on the support for issues like this?

Official Employee

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204 Messages

2 m ago

 @kanavarro I am sorry to hear about your lost emails. 

Junk/Spam: 5,000 message limit and auto cleaned after 7 days

Trash:  5,000 limit and auto cleaned after 14 days

We would not auto delete anything outside of those folders. Do you use mail clients to view your email such as outlook or any mail filtering rules in place?  

 

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pweeks59

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7 Messages

2 m ago

Comcast is not getting the message. It seems to people that Comcast deleted the messages because Comcast's protocols changed and customers weren't adequately alerted. In deleting old emails, I would search for sender, check that I didn't want any, and delete all. It used to be that ONLY the emails in the search were deleted. At some point that protocol changed and not only were the emails in the search deleted, ALL emails in the INBOX were deleted. It was very easy to do if that was your habitual way of deletion. Once that happened, it was impossible to retrieve all but the past 6 months, even with Comcast's help. So in effect, Comcast is responsible for changing the programming and not informing customers.

Frequent Visitor

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8 Messages

2 m ago

Well, it is supposed to be 10G total, but if you move them, then the total shouldn't change. 

And the limit on the number, without telling us or warning us, is just wrong.

kanavarro

Frequent Visitor

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14 Messages

2 m ago

i had 256 k of emails so you guys took it upon yourselves to auto delete them   there should 10gb allowed in the trash and also for recovery same as inbox

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