Visitor
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2 Messages
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the items he moved from the Comcast mailbox are no longer seen in the Apple viewed.
I felt all of the “moves” were at the server level, not the devise level. Please advise- he’s not happy with me!!


XfinityJon
Official Employee
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1.6K Messages
2 hours ago
Good afternoon user_ubolyd. Is he able to access the original emails through our website on Xfinity.com?
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EG
Expert
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119.2K Messages
1 hour ago
Concern moved here to the E-mail help section.
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