Visitor

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2 Messages

Saturday, July 11th, 2026 7:31 PM

Email lost during move

My husband was moving his Comcast email to his Gmail account folders.   Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account.  I re-added the gmail account.  However the items he moved from the Comcast mailbox are no longer seen in the Apple viewed.  

I felt all of the “moves” were at the server level, not the devise level.  Please advise- he’s not happy with me!! 

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Official Employee

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1.6K Messages

2 hours ago

Good afternoon user_ubolyd. Is he able to access the original emails through our website on Xfinity.com?

 

Visitor

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2 Messages

Seems he could find them, later today, on the Yahoo platform.  We had moved his Comcast email to Yahoo.  Probably got all caught up in the shuffle.  Thanks-

Official Employee

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1.6K Messages

I am glad to hear that. Was there anything else we could assist you with at this time?

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Expert

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119.2K Messages

1 hour ago

Concern moved here to the E-mail help section.

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