Visitor

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2 Messages

10/06/2026 7:58 PM

email login

I keep trying to find the email login page for my new comcast.net email account. When I put in connect.xfinity.com, it says it's loading my email and then I get this support page"

Using and managing Xfinity Email accounts

-- no links, no info saying this is your next step. I am in my account page. I hit my account icon and scroll down to click the "Check Email" option and I still get the same support page. Any link that says it will connect me with email doesn't work or gives me this same [Edited: "Inappropriate Language"] support page. What is so difficult about get to the page where I can log in and check the email????

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Expert

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35K Messages

3 hours ago

@user_letsvote 

I keep trying to find the email login page for my new comcast.net email account. When I put in connect.xfinity.com, it says it's loading my email and then I get this support page"

Using and managing Xfinity Email accounts

-- no links, no info saying this is your next step. I am in my account page. I hit my account icon and scroll down to click the "Check Email" option and I still get the same support page. 

Comcast stopped issuing email addresses in 2024, so if you're a new customer you will not have an email account with Comcast/Xfinity.

Visitor

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2 Messages

I guess I dont understand. There is a choice to check email on my account page. When I opened my account, I received an email address.

Expert

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35K Messages

@user_letsvote​

I guess I don't understand. There is a choice to check email on my account page. When I opened my account, I received an email address.

I think you probably received an XfinityID, and not a bona fide email address.  Since you can't access email, that's most likely what you got.

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