email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

Responses

Oldest First

Selected Oldest First

XfinityQue

Official Employee

•

364 Messages

19 days ago

user_18nkjv, hello there. Thanks for reaching out. I totally understand your concern. Getting your emails is important. Can I ask, when was the last time you actually accessed your emails?

7

0

U

user_18nkjv

Visitor

•

5 Messages

For this email it has been about 8 months and for the other it has been about 3 months

Like

Reply

18 days ago

0

U

user_18nkjv

Visitor

•

5 Messages

I usually use them with the mail program so more recently if that counts, the estimates I gave are just for going to the xfinity website itself

Like

Reply

18 days ago

0

XfinityAlfonso

Official Employee

•

2.3K Messages

While using an email program like Outlook is great for accessing your Xfinity email, we do still recommend logging into our main Xfinity Email site every 90 days to keep this service active. Our Comcast Customer Security Assurance Team are experts in the field of email access and networking, and can absolutely help gain access to the email inbox again(if it is still active)

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week

Contact: 1-888-565-4329

Xfinity Customer Security Assurance - Contact Us

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 days ago

0

U

user_18nkjv

Visitor

•

5 Messages

This doesn't really help explain why there is no way to login. There is something broken with your website. I am not even given a place to login, it just redirects to the FAQ. I will try the number but can you please tell me how anyone can login if the website lacks that option?

Like

Reply

18 days ago

0

XfinityQue

Official Employee

•

364 Messages

user_18nkjv, if the account has been inactive in that time frame, I am afraid that the email could be gone. I do understand your frustrations. Have you attempted to use another browser? It works for which is why I am asking. However, reaching out to our CSA team, they could assist with the reactivation if it has been deactivated.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 days ago

0

Email

user_18nkjv

email login

XfinityQue

user_18nkjv

user_18nkjv

XfinityAlfonso

user_18nkjv

XfinityQue

New to the Community?