email issues

I am not receiving emails from a couple different applications that i am having to reset passwords. not receiving the emails from those applications. I have talked to the company in question and everything is good from their end but still not receiving.

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XfinityRichard

Official Employee

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2.7K Messages

27 days ago

Good Morning, @user_4tnf6m I'm truly sorry for the inconvenience this is causing. I know how important it is to get those password reset emails. Do you get other emails from these senders, like account alerts, general reminders, or updates? Is this only with the password reset/recovery efforts, or do you notice other non-password-related emails not coming in as well?-Richard

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user_4tnf6m

Visitor

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2 Messages

@XfinityRichard i am not receiving password emails from a couple diffrent places. as far as i know not receiving anything from these places. One in particular...Bath and Body Works I talked to their customer service and they said my email and everything looked good on their end. They tried to send out a reset and I did n't receive it either.

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24 days ago

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XfinityJon

Official Employee

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832 Messages

Thank you for that additional information. Have you already doublechecked the spam settings in your Xfinity email account settings?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

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EG

Expert

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114.8K Messages

27 days ago

Concern moved here to the E-mail help section.

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user_4tnf6m

email issues

XfinityRichard

user_4tnf6m

XfinityJon

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