Visitor

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1 Message

Tuesday, August 19th, 2025

Email issues

Receiving error message when accessing email from mobile device 

server code- temporary blacklist IP address 

been occurring for past day- resolves itself then issues comes back

Oldest First
Selected Oldest First

Visitor

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3 Messages

10 days ago

Having similar issue, started 8/19/25. All emails sent by employees within one organization I work with are going to junk or being blocked entirely. In years of receiving emails from these senders (multiple emails per week) they’ve never been blocked or sent to junk. I am able to receive their emails when sent to my non-Comcast emails. I also created a filter rule to always allow and built a safe sender list in Comcast email settings. Neither resolved the issue. Ironically, I received 2 emails in the past 24 hours that were clearly scams. 

Official Employee

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2.5K Messages

 

user_c5dwkg Here are some items to check from our Customer Security Assurance (CSA) Team, and an option to report the issue. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.8K Messages

9 days ago

@user_j065wf I’m sorry to hear you're having an issue with sending emails. I have a link to share with some error codes and resolutions. Can you take a look to see if your error code is listed? Here's that link.  https://www.xfinity.com/support/articles/email-errors. 

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