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user_WS7a0e
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2 Messages

Friday, October 4th, 2024 11:26 PM

Email Issues

Hi there! 

I have stopped receiving emails from my sons school as of 09/27.

Not in my junk email. The school has the correct email address. And I know of (4) emails sent today from the school and I did not receive a single one.

I need to be able to receive these emails. PLEASE HELP! 

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2 months ago

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XfinityThomasB

Official Employee

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1.5K Messages

2 months ago

Hello user_WS7a0e

Thank you so much for getting us in the loop to help! Is this your Xfinity email or a different provider? I was also curious if the email is set up on your phone or being checked in a web browser on a traditional computer? Excited to help get this sorted out! 

(edited)

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user_WS7a0e

2 Messages

@XfinityThomasB​ 

Xfinity Email

Reviewing on my phone and i've also logged into my email on my computer. 

Nothing in my junk email. and as stated I was receiving these emails from the school up until 09/27. Now nothing.

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2 months ago

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XfinityJoe

Official Employee

 • 

548 Messages

@user_WS7a0e

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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