email issues

@EG​ can you help with this issue. Ive spoken to a bunch of different people today. I received a recovery folder but it was not for the dates I was missing and my missing folder has not been recovered

I received my 2nd restored folder and this time it only has emails from today - still no missing emails from 12/20 to 1/10

Greetings, @krissyalx! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with missing emails, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.