Regular Visitor
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3 Messages
Email issues
I’ve noticed I had not been getting emails. So I log onto xfinity and it tells me “for security purposes your account has been lock, please click change password” I click the button to find I’m not allowed to change it, call this number, I call the number to find a computer with no change password function… talk with a live rep, “sorry can’t talk to a live rep till you give your email” “ your email is locked” ….create new service ( oh wait there’s the email change password option). Can’t change password speak to a live rep. Finally talk to a live rep, who then reads down the line of questions on their computer before actually listening. Sent other email a code to allow access to change password. Logged into Comcast other email ( which by the way is not my personal email I set up as backup, was told it’s not there even tho I see it plan as day as personal email), wait can log into other email but…. That email stuck on “ we are now loading your email” loop. Me: please send code to personal. Can’t already sent. Sorry.
Again
Expert
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29.7K Messages
13 days ago
@Snoloh
How have you been logging in to email? Through a third party email program like Outlook or Thunderbird, etc? Or have you been logging in through the website? Are you still a Comcast customer?
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XfinityGabby
Official Employee
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943 Messages
12 days ago
Hello, @Snoloh. Thanks for reaching our team regarding the email issues. We know the importance of being able to access your email. Can you please confirm the questions our awesome expert friend @Again asked? That can certainly help try to pinpoint the issue.
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