Snoloh's profile

Regular Visitor

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3 Messages

Sunday, September 17th, 2023 11:38 PM

Closed

Email issues

I’ve noticed I had not been getting emails. So I log onto xfinity and it tells me “for security purposes your account has been lock, please click change password” I click the button to find I’m not allowed to change it, call this number, I call the number to find a computer with no change password function… talk with a live rep, “sorry can’t talk to a live rep till you give your email” “ your email is locked” ….create new service ( oh wait there’s the email change password option). Can’t change password speak to a live rep. Finally talk to a live rep, who then reads down the line of questions on their computer before actually listening. Sent other email a code to allow access to change password.  Logged into Comcast other email ( which by the way is not my personal email I set up as backup, was told it’s not there even tho I see it plan as day as personal email), wait can log into other email but…. That email stuck on “ we are now loading your email” loop. Me: please send code to personal. Can’t already sent. Sorry.

Expert

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30.6K Messages

10 months ago

@Snoloh 

I’ve noticed I had not been getting emails. So I log onto xfinity and it tells me “for security purposes your account has been lock, please click change password” I click the button to find I’m not allowed to change it, call this number, I call the number to find a computer with no change password function… talk with a live rep, “sorry can’t talk to a live rep till you give your email” “ your email is locked” ….create new service ( oh wait there’s the email change password option). Can’t change password speak to a live rep. Finally talk to a live rep, who then reads down the line of questions on their computer before actually listening. Sent other email a code to allow access to change password.  Logged into Comcast other email ( which by the way is not my personal email I set up as backup, was told it’s not there even tho I see it plan as day as personal email), wait can log into other email but…. That email stuck on “ we are now loading your email” loop. Me: please send code to personal. Can’t already sent. Sorry.

How have you been logging in to email?  Through a third party email program like Outlook or Thunderbird, etc?  Or have you been logging in through the website?  Are you still a Comcast customer?

Official Employee

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1.3K Messages

10 months ago

Hello, @Snoloh. Thanks for reaching our team regarding the email issues. We know the importance of being able to access your email. Can you please confirm the questions our awesome expert friend @Again asked? That can certainly help try to pinpoint the issue.

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