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user_525b25
1st Topic

Visitor

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1 Message

Thursday, July 6th, 2023 2:05 PM

Closed

E-mail issue: PR_CONNECT_RESET_ERROR

Firefox user, can't access e-mails, always get the error message  PR_CONNECT_RESET_ERROR.  I am able to use Microsoft browser to get emails, but I prefer Firefox.  I cleared browser cache and rebooted.  Still have same problem.  On Microsoft, it opened the 2-factor authentication splash screen before taking me to the emails.  Perhaps the splash screen is causing the Firefox issue?

Question

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Updated 

2 years ago

602

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Bill_and_Maria

Visitor

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1 Message

2 years ago

We have been experiencing the same issue the past couple of days on Firefox.  I believe it started on Tuesday.  Very annoying.

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user_8ec3b3

Visitor

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1 Message

2 years ago

Same thing happening here since this morning. Can connect with Edge but Firefox gets this error. UBLock Origin does not show anything blocked.

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Again

Expert

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31.7K Messages

2 years ago

Is Firefox up-to-date?

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sbw2

Contributor

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207 Messages

2 years ago

I can't even log in to the Xfinity website on Firefox to get into my account because of this error. Xfinity needs to fix this.
(And even had to use Chrome to post this since I couldn't log into forums.)

(edited)

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XfinityJosephA

Official Employee

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1.8K Messages

@sbwinter2 to rule out a browser or Firefox issue have you tried accessing your account using Chrome or another browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_330f15

1 Message

@XfinityJosephA​  Yes, am able to access it with Internet Explorer.

2 years ago

0

XfinityMarcos

Official Employee

 • 

2.4K Messages

Hello @user_330f15, thanks for checking out our forum for help. Are you having the same email error that is listed above? Also, what troubleshooting steps have you tried on your end? That way we can avoid repeating steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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