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user_0d09b9
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Sunday, February 15th, 2026 10:55 AM

Email is stuck in queue

I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem.  About 6 months ago this problem started.  It works for a while and then only sending fails.  This is indeed a Comcast issue.  It's part of a Comcast "security" update that causes periodic rejections to, in this case, Samsung's email, although the original setup was automatic and worked fine.  If I delete and recreate the Comcast account, it works for about a month and then I have to repeat that process.  This is information I got from someone who is familiar with Comcast practices.  They aren't going to fix it.

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1 hour ago

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XfinityEricB

Official Employee

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3K Messages

1 day ago

 

user_0d09b9 Sounds like updates are causing the problem. I would appreciate looking into this further with you to see if there is anything I can report to our email support team to fix this. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_0d09b9

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I can't find any "speech" bubble.  All I see on Xfinity support is Chat and that gets me nowhere.  I tried responding to forum email, but don't know that was received.  

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9 hours ago

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XfinityOrlandoM

Official Employee

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3K Messages

In the upper right hand screen you should see the direct messaging button.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_0d09b9

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I am logged into Xfinity on my phone.  There is no speech bubble.  If I find Support, there is no speech bubble.  I think I will have to give up.

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9 hours ago

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XfinityOrlandoM

Official Employee

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3K Messages

You should see the direct messaging icon on your phone the same way you see it on a web browser.

 

But as far as accessing your e-mail through third party email applications https://www.xfinity.com/support/articles/third-party-email-access Comcast routinely updates security protocols, such as transitioning to TLS 1.2+ for email to replace insecure, older versions. Xfinity also offers built-in xFi Advanced Security for renters of xFi Gateways.

 

You will also want to use a third party access security, that can help with the security updates.

 

But there are times you may have to uninstall and reinstall your third party application due to security updates

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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BruceW

Gold Problem Solver

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27.1K Messages

7 hours ago

The "speech bubble" simply loads https://forums.xfinity.com/direct-messaging. Why employees insist on directing users to a sometimes-missing "speech bubble" instead of just posting that link, I'll never know . . .

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