Visitor
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4 Messages
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejections to, in this case, Samsung's email, although the original setup was automatic and worked fine. If I delete and recreate the Comcast account, it works for about a month and then I have to repeat that process. This is information I got from someone who is familiar with Comcast practices. They aren't going to fix it.
XfinityEricB
Official Employee
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3K Messages
1 day ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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BruceW
Gold Problem Solver
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27.1K Messages
5 hours ago
The "speech bubble" simply loads https://forums.xfinity.com/direct-messaging. Why employees insist on directing users to a sometimes-missing "speech bubble" instead of just posting that link, I'll never know . . .
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