Visitor
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14 Messages
Email is sending everything to spam
I just realized that all of a sudden (last several days?) all of my email is going to spam. Some of it was very important email. I went in and changed the setting so that ALL email goes through, instead of filtering. It is still sending everything to spam. This is incredibly frustrating.
XfinityJustinC
Official Employee
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1.7K Messages
29 days ago
Hello, @user_a5gp4b thank you for reaching out over Xfinity Forums. I understand the frustration when you're important email communications aren't going to the correct inbox. I know you mentioned changing the settings, are there any email filters still set up? https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
- Are you using a 3rd party email client?
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BruceW
Gold Problem Solver
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26.8K Messages
29 days ago
The messages were posted as Replies. Many Forum users (like me) receive email and "Bell" notices for Comments, but not for Replies, courtesy of a bug that the Forum's deep-discount contractor has failed to fix for over 4 years. Comcast/Xfinity doesn't seem to care about the problem either.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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user_a5gp4b
Visitor
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14 Messages
22 days ago
I did figure it out myself, but all the emails I had in my inbox are still gone.
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