email is not working

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

I have been getting this message all morning.

This conversation has been merged. Please refer the main conversation:

Comcast Xfinity email issue

Responses

XfinityThomasD

Official Employee

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1.1K Messages

9 days ago

JoshuaS Thanks for posting on our Forums. Are you trying to access your email from the Xfinity website or with a third-party client?

0

U

me too - cannot send on iPhone, two different windows computers, through IOS mail, Thunderbird, or Xfinity web - ALL of our comcast emails are not working - we have six comcast email addresses. I can sign in, see settings, access other Xfinity stuff - no internet issues.... just email

5

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XfinityOrlandoM

Official Employee

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1.7K Messages

@user_dda0dt

Thanks for reaching out to us, are you able to access your emails via https://www.xfinity.com/email , I know you stated you can sign in but to clarify when you go directly to our website from a laptop or a computer are you getting any error messages when you try to send an e-mail or has anyone told you they get an error message when trying to send you an e-mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 days ago

0

U

user_dda0dt

8 Messages

@XfinityOrlandoM no I can sign in to the Xfinity web email, but it will not load - time out. I can access email settings but not the email messages. The pane is completely empty. Happens with all six of the comcast email addresses we have. Also will not work on Thunderbird on PC or on IOS devices. I have several windows computers and have tested them all. Clearly an issue on Xfinity's end as far as I can tell.

9 days ago

0

U

user_dda0dt

8 Messages

@user_dda0dt No error message on sending because I can't even access the message pane window!

9 days ago

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XfinityThomasA

Official Employee

•

2.1K Messages

Thank you for letting us know! Are you able to view your email by logging in here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 days ago

0

j_m876

Visitor

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4 Messages

I am having the same issue. It allows me to log in, but nothing will load. I have tried on different browsers and wifi networks. It has been like this all day.

I have also tried to log in through both of the links that @XfinityThomasA has posted to this forum

(edited)

8 days ago

0

EG

Expert

•

108.6K Messages

9 days ago

Concerns moved here to the E-mail help section.

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Email

JoshuaS

email is not working

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