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user_gqvjx7
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Monday, March 16th, 2026 2:44 PM

Email is not working anymore in iOS mail app

My Comcast email is suddenly no longer syncing or working in my mail app. I was in contact with Apple support thinking it was on their end but it was not. Chat bot for xfinity only kept saying my email is not ready to upgrade with yahoo. I don’t get why my email is suddenly not working or sync now when my email on the website works perfectly. This is annoying that I can’t use my email in a convenient way with the iOS app when I rely on the mail app for my emails numerous times a day. Please help. Just want my email to work again. 

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4 hours ago

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XfinityAngie

Official Employee

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2.4K Messages

12 hours ago

 

user_gqvjx7, Thank you for reaching out to Xfinity Support. Have you already migrated your Comcast email to Yahoo Mail? 

 

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user_gqvjx7

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@XfinityAngie​ I have not. I have not seen anything to do it. Supposedly when I chatted with the xfinity ai assistant, my email is not ready to migrate. 

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12 hours ago

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XfinityAngie

Official Employee

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2.4K Messages

 

user_gqvjx7, thank you for letting me know. Let's run through a few troubleshooting steps to see if we can get this working for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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12 hours ago

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EG

Expert

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116.7K Messages

12 hours ago

Concern moved here to the E-mail help section.

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ladyonzlake

Visitor

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2 Messages

9 hours ago

our stopped working too and spent over an hour with xfinity support with no help...so frustrating 

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ladyonzlake

Visitor

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2 Messages

issues on all our devices mine and my husbands

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9 hours ago

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303girl

New Poster

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2 Messages

And I can't even get through to a live agent (chat or phone) since I don't fall into the prefilled categories...

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4 hours ago

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