Email is not loading again.

Almost daily, I'm unable to access my emails either via my desktop or via the phone app. Why is that? It's very annoying and at time inconvenient not to have ready access to emails. It eventually clears up.

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user_2rz5un

Visitor

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1 Message

5 days ago

same problem...more and more frequent. Completely inaccessible for last 45 mins today at 2:00 pm.

0

user_mf110

Visitor

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2 Messages

5 days ago

My Xfinity email is not loading on my desktop. It will load on my iPhone but it is not updating.

1

XfinityJon

Official Employee

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654 Messages

Good afternoon user_mf110 being able to access your email is definitely important. I use it daily for personal, and professional use, so I understand need it to load every time. I do have a couple of questions to help me better understand the situation. Are you accessing your email through the Xfinity website, or through a 3rd-party application, like Outlook? Have you already attempted to clear your cookies and cache on the desktop? Have you changed your password at all recently? On your phone, are you using the Mail App for Android or Apple?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

0

XfinityGabriel

Official Employee

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2.7K Messages

3 days ago

user_c3b6k, Hi! Thanks for taking the time to reach out. As someone who depends on my emails for important communication, I can understand the inconvenience caused by those emails not loading. You've come to the right place. Over social media, we are a team of experts who specialize in providing solutions to email concerns. We can help. When you attempt to access those emails via your desktop, are you visiting this link here to our webmail server?

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user_7d4v8y

Visitor

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1 Message

3 days ago

I am experiencing the same issues.
I can get my comcast.net emails on the web browser at xfinity.

And I can get my comcast.net emails on my phone (through gmail).

But they will not load into my desktop Outlook.

I have adjusted the settings per the instructions but nothing seems to work.

ERROR:
Task 'Synchronizing subscribed folders for [Edited: "Personal Information"].' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for [Edited: "Personal Information"]t. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

(edited)

1

0

XfinityLinda

Official Employee

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2.2K Messages

@user_7d4v8y Sorry to hear about the trouble with your email. Here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email is a helpful article. We recommend clearing cache and cookies first. Then make sure the settings are set up correctly.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 hours ago

0

Email

user_c3b6k

Email is not loading again.

user_2rz5un

user_mf110

XfinityJon

XfinityGabriel

user_7d4v8y

XfinityLinda

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