New Poster
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7 Messages
Email is missing
All of my email is missing before about May 27, 2025. My storage is not an issue on either Ipad or Iphone and the amount of email storage I have used is 12%. I primarily use Thunderbird on laptop and Mail app with mobile devices. Is there a retention setting on either Xfinity server or my local devices, if so I cannot find any. Is there a way to retrieve my missing emails? I noticed this about a month ago but put off diving into until today. I tried calling what a thought was a CS number 800-934-6489. I got a voice menu that was pretty much worthless. Any help is appreciated.
XfinitySeth
Official Employee
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308 Messages
17 hours ago
Hey there je1204 👋 I hope your week is going well and appreciate you taking the time to create a post within our community regarding your email issue! As someone who also uses primarily the mail client on Apple devices for my own Xfinity email, I definitely understand how important it is for everything to appear there when you need it.
By chance have you attempted to log in to your email directly at our native Xfinity server connect.xfinity.com/appsuite/ to see if the emails prior to May 27th show up there?
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