2 Messages
Email is downloading to devices but not allowing email to be sent
A couple of days ago all our accounts stopped allowing mail to be sent from the accounts. I tried changing passwords on the main account and my secondary account to see if I could send emails between those two accounts, but that didn't work. I'm still receiving external emails from others, but can't send responses to those emails. I've tried sending from both my PC and my iPhone but still get the same problem.
XfinityJohnG
Official Employee
•
1.4K Messages
1 month ago
Thank you for reaching out to us here @email_only. If you are still having that problem with your email service I would be happy to troubleshoot that from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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