Email Inbox

I haven't received new emails in my inbox since 2022. I have been overpassing the problem by autoforwarding email to a different email address. I would like to fix the issue but I can't. Chat assistant does not provide the responses I need. I look at my inbox online, via the xfinity website. On the forums, I see responses advising to send a direct chat. But I do not have that function in the top right corner...

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Responses

EG

Expert

•

109.1K Messages

1 month ago

@user_ym4lsh

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

0

XfinityShawn

Official Employee

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1.3K Messages

1 month ago

user_ym4lsh When you see messages of us advising to sned our team a Direct Message, that is specifically for the user we tagged to do. It's not meant for any other user to DM us unless advised to do so per our guidelines. In regards to your email issues, Are you a current or non-customer? Also, How are you accessing your email?

4

U

user_ym4lsh

3 Messages

I am a current customer. For this email, I log on from a pc

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1 month ago

0

XfinityMarcos

Official Employee

•

2.2K Messages

user_ym4lsh, understood, thank you for clarifying and working with me on this. I use my email everyday, so I can only imagine what it's been like for you. I have more questions to make sure we're on the same page and approach this in the best way. Are you accessing your emails on the Xfinity website or on a 3rd party email client? Also, are you able to view the missing emails on any platform without forwarding?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

U

user_ym4lsh

3 Messages

accessing my emails on the Xfinity website.unable to view the missing emails on any platform without forwarding

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28 days ago

0

XfinityVianney

Official Employee

•

2K Messages

user_ym4lsh, It's certainly interesting you see it directly on the Xfinity website. Do you recall ever setting up specific rules or filters that would be directing them to another folder? If you send emails, are they delivered with no issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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28 days ago

0

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user_ym4lsh

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