Email Inbox

I haven't received new emails in my inbox since 2022. I have been overpassing the problem by autoforwarding email to a different email address. I would like to fix the issue but I can't. Chat assistant does not provide the responses I need. I look at my inbox online, via the xfinity website. On the forums, I see responses advising to send a direct chat. But I do not have that function in the top right corner...

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it