New Poster
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2 Messages
Email inbox suddenly empty, all folders
Yesterday, all of the emails in my inbox disappeared, along with all the emails in all of the subfolders. I did not delete them and did not delete them through a third party system. They are not in the deleted or trash folder.
I am also not getting any new emails but I am able to send email. I have done several tests sending emails to my account and others and none of them come through to my inbox but they do go to other people's.
Latoque
Expert
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29.7K Messages
5 years ago
As a precaution, I would change your password to something stronger than whatever it is right now. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.
Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on. If it's not that, call Comcast security and ask them to look at the account-----------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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sgkann
New Poster
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2 Messages
5 years ago
Thank you for responding!
I have changed the password and the emails are only missing on the Xfinity site. I use Outlook on my laptop and all of the emails are still there locally, I have run anti-virus scans and nothing has been found. On my cell phone all of the emails are gone. I have not been able to recieve new emails on either the laptop or cell phone, but I am able to send from both.
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