Email inactivated without warning

I have had my @comcast.net email for over 20 years and use it regularly.

In 2024 Xfinity changed their policy about inactive email accounts and are working to close them. My email is not inactive and with no warning, no alert they’ve closed it!

How grinchy is that?!

Responses

EG

Expert

•

109.9K Messages

4 months ago

The concern is not "Community Center" help related................ Topic moved here to the proper help section for assistance.

0

XfinitySara

Official Employee

•

1.6K Messages

4 months ago

Hello, @Anon108062! Thank you for taking the time to visit our Xfinity Community Forum, and for creating this post with your email concerns. I'm sorry to hear about this issue with your email, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues quickly. We recently sent out communications regarding the closure of unused email accounts, but yours should have remained active as long as you've been using it at least once every 90 days (and it sounds like you do). Have you happened to do any troubleshooting with our Xfinity Assistant in an attempt to regain access to that email account?

2

0

U

user_df1tg8

1 Message

The email I received is regarding an inactive Comcast email account, not an Xfinity account. I am told there is a blank policy of not informing account holders by emails (of Comcast accounts?) in this manner. Perhaps this was a Comcast policy, & some Xfinity front line storefront staff haven’t got that memo yet?

Like

Reply

3 months ago

0

XfinityAldrik

Official Employee

•

2.1K Messages

Thank you for reaching out to us @user_df1tg8! We have a dedicated article for our Xfinity Email activity policy here.

Customers who don’t sign in to their Xfinity Email (comcast.net email) account(s) at least once every 12 months will have their comcast.net email designated as inactive, and they will need to sign in and reactivate it in order to access.

Beginning November 1, 2024, Xfinity Email (comcast.net email) accounts that have been inactive for more than two years will be closed after a 90-day window of notifications if customers don’t sign in.

If you’ve disconnected your Xfinity services, we have a separate article for Xfinity/Comcast emails on disconnected accounts here.

As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using theXfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick