Skip to main content

    Support

    Offers

U
user_945ee2
1st Topic

Visitor

 • 

2 Messages

Friday, April 14th, 2023 12:14 AM

Closed

email in my sent folder is being automatically deleted

My sent emails are being deleted after about a week.  I was able to go back and recover all lost but want to change the settings (I cannot find where) so they aren't deleted.  I use Iphone, tablet and computer for emails but this is not something that changed (with no problem before.  Can anyone help me?

Question

 • 

Updated 

2 years ago

431

1

0

XfinityDilary

Official Employee

 • 

2.2K Messages

2 years ago

Hello, @user_945ee2! Thanks for posting on our Community Forums. We appreciate the opportunity to help with your email concerns. To confirm, are you using a third-party email client (Outlook, Apple mail) to access your email or our Xfinity Website? 

2

0

user_945ee2

Visitor

 • 

2 Messages

@XfinityDilary​ I do not use a third-party email client.  I have an app set up for xfinity.  However, I also access from my IPhone - not sure that might be a 3rd party.

2 years ago

0

CCTravis

Problem Solver

 • 

546 Messages

Thank you for clarifying, @user_945ee2. Our email deletion settings program Xfinity Email to remove old messages from your Spam and Trash folders automatically.

These settings apply to the date of the email; the settings are listed below.

  • Spam: Seven days
    • Only flagged Spam will be deleted after seven days
  • Trash: 14 days

Note: Email deletion settings cannot be customized, and the default settings above cannot be edited. Inbox and Sent messages will not be removed automatically.

https://www.xfinity.com/support/articles/set-email-deletion-settings

 

iPhone uses Apple Mail, which is 3rd party. The link below should assist in getting you to the email settings.

https://www.xfinity.com/support/articles/iphone-configure-comcast-email

 

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here