Email in inbox moving on its own.

Yes at times I can open my email to find the inbox empty then notice a folder has a ton of unread messages 

thanks for any help

If you haven't tried already, from your Xfinity inbox, make sure any filters have not been set up or assigned in error that would be sending the messages to the new folder you're seeing. You can check on your current email filtering by following the steps at xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience 👍

Yea I have checked my filters no reason I can’t see for the isssue I’m having

Okay, we would be happy to look into this further for you. We will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

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Type your message in the text area near the bottom of the window and press Enter to send it.