Skip to main content

    Support

    Offers

A
Aurankais
1st Topic
1st Reply
Conversation Starter

Visitor

 • 

8 Messages

Friday, May 5th, 2023 8:51 PM

Closed

Email Icon redirects to App Suite page

Every time I try to check email it redirects back to the App suite page. I have cleared cache and cookies and tried incognito as multiple post have suggested but I am still unable to reach email.

Question

 • 

Updated 

2 years ago

322

9

0

rightfooted

Expert

 • 

1.4K Messages

2 years ago

(edited)

0

BruceW

Gold Problem Solver

 • 

26.4K Messages

2 years ago

Every time I try to check email it redirects back to the App suite page. ...

It isn't clear what you mean by "App suite page". Note that Comcast/Xfinity's webmail page is https://connect.xfinity.com/appsuite. Is that not the one you want? Also, what program or app are you using to check your email?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

Both links redirect to App Suite page.

0

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

From the App Suite page,  click on the envelope to go to my email and redirects back to the AppSuite instead of going to my email. I have tried on multiple browsers all resulting in the same issue and no error messages.

1

0

CCChe

Official Employee

 • 

6.9K Messages

@Aurankais, are you able to submit a screenshot of the "AppSuite" that you're being redirected to? 

I no longer work for Comcast.

2 years ago

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

Here is the screenshot of the page it redirects me back to every time I select the envelope to check my email.

1

0

CCChe

Official Employee

 • 

6.9K Messages

Thank you, @Aurankais. What type of device are you on?

What browser are you using?

Is this after you've signed in to your account already?

Does the same thing happen on a different device(s)? 

I no longer work for Comcast.

2 years ago

Aurankais

Visitor

 • 

8 Messages

2 years ago

Laptop Computer. I've tried Chrome, Firefox, and Opera browsers. Yes was signed in already when I tried. Have not tried on different devices.

1

0

CCJoseph

Problem Solver

 • 

729 Messages

Can you do us a huge favor and try other devices just to be safe? 

I no longer work for Comcast.

2 years ago

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

Does the same thing on all devices.

1

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

@Aurankais it looks like you are pulling up our old webpage. I also recommend making sure your browsers and devices are updated. And make sure you are not using a shortcut to pull up https://www.xfinity.com

 

On the updated webpage you will get a purple login tab after clicking the "Account" icon.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

clicking on Check Email under Account Icon still takes me to the other page instead of Email.

(edited)

1

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

@Aurankais If the browser/browsers are up-to-date you may need to clear your cache and cookies/browser history to prevent the incorrect page from loading again. Once you have that done close all the browser windows even if not related to Xfinity and then try again. 

The only way your email would be disabled is if you were no longer a customer and had not logged into your account at least 90 before you ended service, and you do have to maintain the email box by logging in once in a while as well. But if you are still an active customer your email account would never be disabled even if you do not log in as it is attached to your Xfinity account and your Xfinity ID is used to manage your other self-service options.  
If you continue to have issues after clearing the history please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.


Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Aurankais

Visitor

 • 

8 Messages

2 years ago

I read in another post about a setting was causing the issue for them. Something along the lines of "Xfinity Email for Life" being disabled. Not sure if that will help.

1

0

Again

Expert

 • 

31.5K Messages

@Aurankais​ 

Have you tried clearing your cache and cookies?  Cookies especially for connect.xfinity.com .

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

forum icon

New to the Community?

Start Here