Frequent Visitor
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13 Messages
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me as to what my settings should be so I can check mine and why this may be happening.
Name. iPhone (38)
Model Name. iPhone SE
Model Number. MX9K2LL/A
Thank you for any help you can provide.
XfinityAldrik
Official Employee
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2.8K Messages
3 hours ago
Thank you for reaching out to us on our community forums @alicefromil! Having your email suddenly stop receiving messages while you’re traveling would definitely be frustrating, especially when it had been working normally earlier in the trip.
How do you normally access your Xfinity email on the iPhone? Are you using Apple Mail, Gmail, Outlook, or another third-party email app, or are you signing in directly through the Xfinity Connect website?
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