Visitor

 • 

3 Messages

Saturday, March 7th, 2026 10:16 PM

Email help

I can not receive or send emails. 
I have tried everything, including going to the Apple Store for help. 
I have changed passwords numerous times , but after changing them they are not recognized 

Oldest First
Selected Oldest First

Official Employee

 • 

1.2K Messages

10 days ago

Good afternoon user_huxk7e. Where are you experiencing this issue with email. Are you on the xfinity.com website? Or are you on a third-party application like Mail for Apple, Outlook, or Mail for Android?

 

Expert

 • 

116.7K Messages

9 days ago

Concern moved here to the E-mail help section.

Visitor

 • 

2 Messages

2 days ago

I can not get into my email account.  Could you please help me.  My name is [Edited: "Personal Information"] and the email name is [Edited: "Personal Information"]

(edited)

Official Employee

 • 

3.1K Messages

 

user_bfdb82 Thanks for reaching out for assistance with your email access concern. We are happy to help with the access issue. Are you getting any errors that prevent login, and can you share how you are trying to access the email like with our app or website please?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here