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user_huxk7e
1st Topic

Visitor

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3 Messages

Saturday, March 7th, 2026 10:16 PM

Email help

I can not receive or send emails. 
I have tried everything, including going to the Apple Store for help. 
I have changed passwords numerous times , but after changing them they are not recognized 

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Updated 

29 days ago

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XfinityJon

Official Employee

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1.3K Messages

1 month ago

Good afternoon user_huxk7e. Where are you experiencing this issue with email. Are you on the xfinity.com website? Or are you on a third-party application like Mail for Apple, Outlook, or Mail for Android?

 

2

user_huxk7e

Visitor

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3 Messages

The issue was on all email sites. 
The problem must have been very complicated, it took 3 hours to solve over 2 days, speaking to 3 different people, the last one at a second level of security. 
It is baffling how complex the issue was, since I never did anything to cause my password being not recognized at any site. 

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1 month ago

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XfinitySeth

Official Employee

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1K Messages

I'm glad to hear the issue was resolved and appreciate you providing an update user_huxk7e 👍 Are you able to share what you learned about the issue, and what resolved it?

 

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29 days ago

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EG

Expert

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117.4K Messages

1 month ago

Concern moved here to the E-mail help section.

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user_bfdb82

Visitor

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2 Messages

1 month ago

I can not get into my email account.  Could you please help me.  My name is [Edited: "Personal Information"] and the email name is [Edited: "Personal Information"]

(edited)

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XfinityEricB

Official Employee

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3.2K Messages

 

user_bfdb82 Thanks for reaching out for assistance with your email access concern. We are happy to help with the access issue. Are you getting any errors that prevent login, and can you share how you are trying to access the email like with our app or website please?

 

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1 month ago

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