email help

Some of my email files have disappeared. Upon opening an email, it is very slow at fully opening and showing any graphics. Also, when I try to send an email, it interrupts me and prevents me from completing the email. Gives me the message: "The Connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect." Please help

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XfinityJustinC

Official Employee

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1.1K Messages

2 months ago

Hello, @user_4vczqv thank you for taking time to create a post. You've contacted the right place for support, and want to help with the email issue as I know how important it is to have access to your communications. Please let me know if you're still experiencing issues, I can investigate further.

Here is a great document to recover deleted emails, it does work best logging into the website: https://www.xfinity.com/support/articles/recover-deleted-email

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user_4vczqv

2 Messages

Hello,

Yes, I am still experiencing difficulties. I am able to send emails, however, many of my file folders have disappeared.

Also, when I go to open an email, it takes much longer than it did before to fully open up and to display any content photos.

I appreciate if you would look further into the problem.

Thank you!

@user_4vczqv

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2 months ago

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XfinityKassie

Official Employee

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1.7K Messages

user_4vczqv You are most welcome! We are happy to help in anyway we can. Can you please share what kind of device you are experiencing this on? Does it make a difference if you use a mobile device, verses a computer?

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2 months ago

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user_4vczqv

email help

XfinityJustinC

user_4vczqv

XfinityKassie

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