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user_luqec7
1st Topic

5 Messages

Tuesday, November 21st, 2023 10:59 PM

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email help

2 of my 4 comcast.net email accounts stopped working on my Android devices. The other 2 accounts are fine. The system will not let me reauthenticate and even after removing the accounts, I still can't set them back up either auto or manually. It keeps giving me the message to reset my password. Then I click on that button and it says I have to call to get help resetting the passwords. When you call, you get an automated system that asks if the service is for home or business. You can't get thru to a human, and it keeps going around and around with this automated system. I know how to reset a password, so why do I have to call when there is no one on the other end to talk to? HOW do I get these email accounts to work again on my devices? As I said above, the other 2 comcast.net accounts are working fine.  

Question

 • 

Updated 

1 year ago

438

2

0

XfinityRichard

Official Employee

 • 

1.8K Messages

1 year ago

Hi there, @user_luqec7 Thank you so much for taking the time to reach out regarding your Comcast.net email accounts not working on your Android devices, I definitley do apologize for the frustration and inconvenience this is causing you. As a person who lives on the phone and uses my phone to check my email, I understand how much of an inconvenience this is causing you. What is the Android device that you are currently trying to log into your email with?-Richard

1

0

XfinityRichard

Official Employee

 • 

1.8K Messages

1 year ago

Thank you, @user_luqec7 Thank you for that information. Have you tried to enable modern authentication on your Samsung devices?-Richard

6

0

user_luqec7

5 Messages

Thanks Richard - no, I don't know how to do that. 

1 year ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

You are most welcome, @user_luqec7 No problem at all, this is why were here to get you taken care of.

 

  1. Verify email is backed up.
    • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
  2. Remove email from the Samsung Email app.
    • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
  3. Re-add email.
    • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
  4. Log in to Xfinity.
  5. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

We'll be here if you need further assistance.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_luqec7

5 Messages

Actually, I use the Verizon email app so not sure if that will make a difference??? I'll try this though. 

1 year ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Great, @user_luqec7 Thank you for trying that, I really appreciate your assistance.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_luqec7

5 Messages

Thank you Richard for trying to help me with this. Guess I'm not understanding how to do this. I use the Verizon email app that is already installed on the device. I've already gone into Apps, manage accounts, and then removed the non-working accounts. Then when I try to add an account, I go to Others and then find the email app that I'm using. Then, I put in the email address and I get the Xfinity "Let's go" button. Click on that, and it asks for the password, but that's where it shuts down. Doesn't allow me to do anything other than call Xfinity. And the number they list doesn't get you anywhere. 

1 year ago

0

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