Hello user_3vrip6 , as our Forums expert @BruceW mentioned the emails will never default to the trash. They will only go to the inbox or spam unless you have specific filters set up or delete them manually.
This article has some additional information that may be helpful regarding email and spam filters:
Again
Expert
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33.5K Messages
2 days ago
Moved to Email as this has nothing to do with the Guidelines.
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BruceW
Gold Problem Solver
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27.1K Messages
2 days ago
Comcast's mail servers only deliver incoming mail to the Inbox or Spam folders, so new mail would only appear in the Trash folder if:
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XfinityMatthew
Official Employee
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1.4K Messages
9 hours ago
Hello user_3vrip6 , as our Forums expert @BruceW mentioned the emails will never default to the trash. They will only go to the inbox or spam unless you have specific filters set up or delete them manually.
This article has some additional information that may be helpful regarding email and spam filters:
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
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