2 Messages

Wed, Sep 14, 2022 9:45 PM

email going to spam

my email is going to spam


Official Employee


1K Messages

3 months ago

Good afternoon, @user_2a246a. I would be happy to help with your email going to the spam folder. This link shows how to Set Email Filters or Spam Filters in Xfinity Connect. You can tell the program this isn't spam so it is no longer marked that way. Please let me know if these steps help or if the emails are still going to spam. 



2 Messages

@XfinityRay​ the link returns 404 error

Official Employee


328 Messages

Thanks for letting me know @user_2a246a

Could you please send our team a direct message with your full name and full address?


Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or https://comca.st/3EqVMu7


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it


See https://comca.st/3KQF8q9r for an example.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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