jvincens's profile

Regular Visitor

 • 

2 Messages

Thu, Jan 23, 2020 11:00 AM

Closed

Email goes to SPAM or is not delivered

There is a small group of 4-5 people that I exchange emails with. I was not getting emails from one of the senders, but if someone else did a reply-all I would see that I was a recipient on the original email. After reading through the forums I saw other people had experienced the problem and for some reason the sender was identified as a spammer. So I enabled 'Save a copy of emails marked as SPAM'. Now I sometimes recieve the email and other times it appears in my SPAM folder. Even with the copy enabled if that 1 sender attaches a file I won't get the email, not even in my SPAM folder. Can someone help me identify where the mail is going?

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCAntiSpam

Bronze Problem Solver

 • 

1.9K Messages

3 y ago

@jvincens Can you provide the domain of the person sending the missing messages?

BruceW

Gold Problem Solver

 • 

23.9K Messages

3 y ago


@jvincens wrote: ... if that 1 sender attaches a file I won't get the email, not even in my SPAM folder. ...

If @CCAntiSpam or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

Regular Visitor

 • 

2 Messages

3 y ago

Is there a way to send it to you so I'm not publically posting his domain?

CCAntiSpam

Bronze Problem Solver

 • 

1.9K Messages

3 y ago

@jvincens I'll PM you to get it started.

Regular Visitor

 • 

1 Message

3 y ago

@CCAntiSpam I'm also having a lot of trouble with my domain being blocked to Comcast customers. It's www.CarCovers.com

Any assistance with this would be super appreciated, I'm stumped!

forum icon

New to the Community?

Start Here