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user_41az8k
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Wednesday, July 10th, 2024 2:36 AM

Email functions, like changing from one email to another, are painfully slow

Working on a desktop with Microsoft Edge browser, the response going from one email to another is painfully slow. Unless I have just logged in, it can take 10-15 seconds just to click the next email. If I log out and log back in, it is fast for about 2-3 minutes, and then the slowness comes back. Has anyone else faced this issue?

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4 months ago

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XfinityAldrik

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1.7K Messages

5 months ago

Thank you for reaching out to us @user_41az8k! Have you experienced this issue on other devices in your home? Could you please try using other web browsers to see if they experience the same issue?

(edited)

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user_41az8k

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2 Messages

@XfinityAldrik​ It appears that using the Xfinity mailbox on the desktop with a Chrome browser provides much faster response without having to logout and log back in. Any explanation? Thanks. 

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4 months ago

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XfinityDena

Official Employee

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2.5K Messages

@user_41az8k our website works best with Chrome.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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