sallynh's profile

New Poster

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2 Messages

Mon, Dec 14, 2020 6:00 AM

Email from one sender not making it through. What can I do to get these emails?

Hi, if email from one specific sender isn't making it through to my inbox, what are the settings I can look at to try to remedy this? Is there a bulk mail folder somewhere? Are there spam settings I can control? Are there other things to check? Finally, is there a way to whitelist a sender without turning on the Safe Sender setting (Safe Sender setting seems to be all or nothing approach)?

THanks!

Responses

BruceW

Gold Problem Solver

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22.4K Messages

6 m ago

If the emails are being sent to the webmail Spam folder at https://connect.xfinity.com/, the whitelist function described at https://forums.xfinity.com/t5/Email-Web-Browsing/Address-Book-Exemption/m-p/3368877#M220644 should help. If they are being blocked completely, you'll need help from @ComcastCSAEmail, another employee, or from Comcast Security Assurance at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

New Poster

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2 Messages

6 m ago

Thank you, Bruce! Not in spam folder, so I will try the other avenue you suggest.

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