Email from employer not being delivered

This is happening with mail from my employer. I sometimes get it and sometimes don't. I've been using my comcast.net email with them for over a decade and just recently some of their mail isn't reaching me. I spent a lot of time on the phone with XFinity, but this still isn't resolved. Please help ASAP! Thank you.

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XfinityJamesC

Official Employee

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2.7K Messages

6 hours ago

Greetings, @user_202902! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this email issue. You have definitely come to the right place for assistance.

Can you tell me a little more about what's happening? Do you know if your employer's emails are getting bounced back as "undeliverable," or are they just never showing up? Have you already gone through and checked your filters, spam settings, etc., to confirm nothing was being unintentionally mis-categorized?

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user_202902

Visitor

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5 Messages

I've checked filters, spam settings, etc. I'm told the messages are being blocked, but I don't know the exact text of the message they're getting. I'll ask them. This is a recent problem. I've been using the same address with them for over a decade. Some messages do get through, but I'm missing some assignment emails, which is not good!

Thanks for the reply.

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6 hours ago

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XfinityJoe

Official Employee

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1.2K Messages

@user_202902 For clarification, are you accessing your mail via the customer web portal

https://www.xfinity.com/email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_202902

Visitor

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5 Messages

I check there, and the messages in question are not there in any folder. I also use GMail and Thunderbird, and they're nowhere to be found.

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4 hours ago

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XfinityBillie

Official Employee

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3.8K Messages

user_202902 You mentioned that the emails are being blocked, were you able to get the error message your employer is recieving when the email bounces back to them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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user_202902

Visitor

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5 Messages

I asked them but haven't heard back yet. Online they just say:

Email Delivery Issue

Your email provider is blocking messages from <company>. Please contact your email provider or add <domain> to your whitelist.

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3 hours ago

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Email

user_202902

Email from employer not being delivered

XfinityJamesC

user_202902

XfinityJoe

user_202902

XfinityBillie

user_202902

Email Delivery Issue

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