Regular Visitor
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5 Messages
email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
Regular Visitor
•
5 Messages
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
XfinityJustinC
Official Employee
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2.1K Messages
2 months ago
Hello, @wishthiswaseasyno thank you for reaching out over Xfinity Forums. I'd definitely like to look into the email concern further, to confirm do you have any spam filters set up that may route emails to that box; https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
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wishthiswaseasyno
Regular Visitor
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5 Messages
2 months ago
I have not set up any spam filters
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user_2lm8ts
Visitor
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3 Messages
3 days ago
I have the same problem and what you recommend absolutely DOES NOT work. You cannot add one person to the safe list because that is the only emails that will come through and I am not entering over 500 contacts to the safe list. I mark every email I get from this person as not spam and she is in my address book and yet they are continually marked as spam.
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Latoque
Expert
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29.8K Messages
9 hours ago
@XfinityDena
The "Safe List" in Comcast email is not the same thing as a "white list" in other email programs. The safe list in Comcast (if enabled) only allows incoming emails from contacts that are on that list----------nothing else will get through. It's gone now, but there was an item pinned to the top of the forum which stated that in order to ensure that email from individual senders gets to the Inbox, you just need to make sure the contact is in your address book. That is supposed to keep them from going to Spam.
(edited)
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