Email filters

@XfinityMacey​ 

Hi, I'm not real clear on what Bruce W's goal was. I'm trying to get Xfinity to block junk mail from reaching my inbox. Not sure why I can't simply make a filter like this:

@XfinityMacey​ 

And yes, the link you provided is the one I've already read... several times. It would be much more helpful if Xfinity provided several examples so I knew how to create correct conditions and actions. Obviously, what I have done is wrong since it doesn't stop anything. Either that or Xfinity just doesn't block email.

Thank you for letting me know that that was indeed the same article you had seen previously. In Bruce's example, he was showing how to set a rule in your email to filter out those unwanted spammy emails. 

I appreciate the feedback on what could be different regarding the page I sent you. Following those steps should create the type of rule you are looking for to filter your unwanted emails to your spam folder. If the filters aren't working and the emails in question would be considered spam, you could reach out to our Customer Security Assurance team for additional support. 

Our Customer Security Assurance (CSA) team makes sure you have a safe online experience. These security professionals handle issues like:

• Phishing, spam, infected computers (often called bots), online fraud (such as hacked accounts) and other security issues.
• Email issues related to Xfinity Email Password, and inability to send or receive emails to or from a certain address or domain.
• Plus a few other non email-related functions for account security.

They can be found online at https://internetsecurity.xfinity.com/help/report-abuse/, which has a tab specific to Spam and Phishing emails that you would want to follow. Please let me know if this provides a better resolution for you with your email concerns.  

@user_9b0eec​ 

Good morning,

From the image you provided it seems you are trying to filter out a very specific sender, which does not require all the conditions or actions that you have shown. First things first, you only need 1 action line even if there is multiple conditions. Another thing to note is that since you referenced the exact sender email you want to filter - you don't need the other 2 conditions. Specifically it might make the filter not work since this 1 filter must meet all 3 conditions in order for it to actually process, so in your example the sender/from, the content, and the string must all meet the conditions before it starts to action it. In the example you can just do the 1 sender/from and the single action. What you showed will not work and likely break the filter because in order for it to "reject with reason: spam" 3 times in a row it would have to place the email back into your inbox 3 times which could either create a loop or it would in most common cases run it all parallelly which means it will break after the first attempt of rejecting the email because it knows it can't do it 2 additional times so it just decides to not work because of an error. Email filters are very literal and as I'm sure the article you referenced mentions - it works on pure logic and if the logic makes sense, the filter works and if it doesn't - it doesn't. 

The screen shot I show is after I tried one condition and one action. Since it did nothing, I added another, and another, hoping something would finally work. My screen shot clearly indicates that I've set "Apply rule if any condition is met." The article everyone is mentioning doesn't help because it's too general. It needs to show the creation of several actual filters, from beginning to end, and explain what exactly each will accomplish. There's many menu items to pick from with no explanation of what each does or how it should be used. I'm left guessing and doing much trial and error. Filtering junk mail should not be so complicated. Enter an address and ask Xfinity to block it. I've tried many different combinations and to this day none of them do anything. Maybe someone can send me one specific example on how to block one specific address. I could use it as a template to block others.

@Chrissy15221​ I solved this same issue by disabling the Xfinity spam filtering and then writing my own spam filter rules. I based them on sender or subject line content within the web-based mail settings. Important things to remember when using the Xfinity web-based email filters is to change the if all conditions are met to if any conditions are met and uncheck the "Process subsequent rules" boxes in all of your email filters and they should start working. Also, since Xfinity filters out the spam before it reaches your inbox, if you have the Xfinity spam filtering turned on, then the rules you create never kick in.