Frequent Visitor
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17 Messages
Email Filter Rules Issue
Am I doing something wrong? It appears that the Disabled and Enabled email filter rules switch is set up backwards? I had to Disabled to get it to work. This is a recent development.
A couple of other items.
Is there a maximum number of rules?
I would be nice if there was a way to put the rules into a spreadsheet to be able to sort them and mass change setting.
Accepted Solution
CCJimmy
Problem Solver
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492 Messages
3 years ago
Hello @Danfree, thank you for taking the time to reach out to us. We are happy to help with your email issue. Have you ever come across this issue before or is the first time? If you reset the rules, does it work as normal?
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Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
To add a bit more to the above, seems like some of your rules are contradicting each other. Also, rules are applied only to emails that are delivered to the inbox. This means that filters set up to send emails to the inbox is contradicting logic and wont work. It wont move an email from the inbox to the inbox. There is currently a limitation of 100 filter rules. As I mentioned, a few of yours have logic that wont work and some of them are contradictory. One example is the "contains" rules you have set up for key term "Lejeune" you have 4 different filters configured and there is 3 of them saying move the emails with "Lejeune" in the subject to spam and another to file it into the inbox. Generally speaking looking at these rules, you can refine your filters a bit more to be a catch all for emails coming from a single domain/sender. For example, if I wanted to move emails from...Gmail to a folder called Gmail - I would configure a "from" filter and tell it to send emails from "contains" "gmail.com" to the "Gmail" folder. Now all emails that come from Gmail to the "Gmail" folder. Relevant example for you would be to do what I described, but for "oxfordclub.com" and you can remove all your existing filters(3 of them).
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