Email filter rules have vanished - PLEASE HELP

Note that this happened sometime after Tuesday, 12/20 @ 10:00 pm MST.  The filter rules for the affected email address were still present and working at that time.  They're now gone, unlike the rules for my other three email addresses which are still present.  I would appreciate input from someone at Comcast.  Thanks.

@XfinityTambrey wrote: "Hey @milehiguy! I'm not seeing a DM from you. If you haven't, please be sure to send a DM to "Xfinity Support". "

Note that:

• @XfinityDaveL wrote "direct message me", but provided no instructions
  
• @XfinityDaveL is one of the few employees whose profile has a "Send Message" link
  

Perhaps @milehiguy used the employee's "Send Message" link instead of using the Direct Message process?

And perhaps when employees ask customers to send a message, they should provide instructions for how that message should be sent?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

To anyone still following this thread ... as it turns out, @XfinityDaveL sent me a message back on 12/30/2022 indicating that although he couldn't restore my rules, he could retrieve them, and he included (pasted) them in his message.  They're in an odd format (.xml probably), but should be very helpful in recreating my rules online.  Thanks again to Dave. 👍

@milehiguy 

I'm curious--------did @XfinityDaveL  give you any indication of why or how the rules vanished in the first place?  Other folks reading this thread might like to know that.