milehiguy's profile

Contributor

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292 Messages

Wednesday, December 21st, 2022 5:16 PM

Email filter rules have vanished - PLEASE HELP

Within the past 24-48 hours, my lengthy list of email rules at connect.xfinity.com for one of my email addresses (not this one) has vanished.  I've probably spent hundreds of hours over the past several years building them up.  Recreating them will be virtually impossible and I have no screenshots (never imagined that I'd need them).  Please help.  

milehiguy

Contributor

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292 Messages

1 month ago

Note that this happened sometime after Tuesday, 12/20 @ 10:00 pm MST.  The filter rules for the affected email address were still present and working at that time.  They're now gone, unlike the rules for my other three email addresses which are still present.  I would appreciate input from someone at Comcast.  Thanks.

XfinityDaveL

Official Employee

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119 Messages

@milehiguy​ If you can direct message me the comcast.net email address involved, I can take a look.

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milehiguy

Contributor

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292 Messages

Hi Dave, sent you a PM yesterday afternoon (12/28).  Note that I'll never remember all the rules lost for that address, but I have begun a reconstruction of them.  I left a suggestion for you in the PM, namely to provide an option for us to backup, or at least export, the rules associated with each address, along the lines of what I can do in Microsoft Outlook email on my PC.

Official Employee

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3.4K Messages

Hey @milehiguy! I'm not seeing a DM from you. If you haven't, please be sure to send a DM to "Xfinity Support". 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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24.4K Messages

1 month ago

@XfinityTambrey wrote: "Hey @milehiguy! I'm not seeing a DM from you. If you haven't, please be sure to send a DM to "Xfinity Support". "

Note that:

  • @XfinityDaveL wrote "direct message me", but provided no instructions
  • @XfinityDaveL is one of the few employees whose profile has a "Send Message" link

Perhaps @milehiguy used the employee's "Send Message" link instead of using the Direct Message process?

And perhaps when employees ask customers to send a message, they should provide instructions for how that message should be sent?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Again

Expert

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28.4K Messages

@BruceW​ with the number of posts that @milehiguy has made, I suspect he knows how to send a direct message.    😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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BruceW

Gold Problem Solver

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24.4K Messages

...​ with the number of posts that @milehiguy has made, I suspect he knows how to send a direct message. ...

No doubt. But @XfinityTambrey doesn't seem to realize that, in this case, there is more than one way to send one.

And again:

When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
milehiguy

Contributor

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292 Messages

11 days ago

To anyone still following this thread ... as it turns out, @XfinityDaveL sent me a message back on 12/30/2022 indicating that although he couldn't restore my rules, he could retrieve them, and he included (pasted) them in his message.  They're in an odd format (.xml probably), but should be very helpful in recreating my rules online.  Thanks again to Dave. 👍

Latoque

Expert

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29.3K Messages

10 days ago

@milehiguy 

I'm curious--------did @XfinityDaveL  give you any indication of why or how the rules vanished in the first place?  Other folks reading this thread might like to know that.

milehiguy

Contributor

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292 Messages

@Latoque​  Sorry, no information re: why the rules for this one address just vanished.  Somewhat related - one thing I suggested to @XfinityDaveL was for Comcast to add an option allowing users to save/export the rules so that they're at least backed up somewhere.  He said he'd pass the idea along.

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