Contributor
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296 Messages
Email filter rules have vanished - PLEASE HELP
Within the past 24-48 hours, my lengthy list of email rules at connect.xfinity.com for one of my email addresses (not this one) has vanished. I've probably spent hundreds of hours over the past several years building them up. Recreating them will be virtually impossible and I have no screenshots (never imagined that I'd need them). Please help.
milehiguy
Contributor
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296 Messages
3 years ago
Note that this happened sometime after Tuesday, 12/20 @ 10:00 pm MST. The filter rules for the affected email address were still present and working at that time. They're now gone, unlike the rules for my other three email addresses which are still present. I would appreciate input from someone at Comcast. Thanks.
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BruceW
Gold Problem Solver
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26.5K Messages
3 years ago
Note that:
Perhaps @milehiguy used the employee's "Send Message" link instead of using the Direct Message process?
And perhaps when employees ask customers to send a message, they should provide instructions for how that message should be sent?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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milehiguy
Contributor
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296 Messages
2 years ago
To anyone still following this thread ... as it turns out, @XfinityDaveL sent me a message back on 12/30/2022 indicating that although he couldn't restore my rules, he could retrieve them, and he included (pasted) them in his message. They're in an odd format (.xml probably), but should be very helpful in recreating my rules online. Thanks again to Dave. 👍
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Latoque
Expert
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29.7K Messages
2 years ago
@milehiguy
I'm curious--------did @XfinityDaveL give you any indication of why or how the rules vanished in the first place? Other folks reading this thread might like to know that.
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