Email filter rules disappeared recently. How to get them back?

@XfinityValerie​ 

Hello Valerie,

Sorry for the delay responding to your questions about my "missing email filters" issue.

So, over the past few years that I have been using Comcast/Xfinity Email, I have created about 20 email filters.

These filters would check various items like Sender/From, Subject Contains/Contains Not, et cetera, and when the various conditions were met, the filters would perform actions like Keep and Redirect To my Gmail account.

In early November 2022, I wanted to make some changes to some filters, but when I went into Email Settings, all of the filters had disappeared.

Since I did not know if these old filters were no longer working, I created some new filters.

However, I am still getting some Redirected emails in my Gmail account, which suggests that the old filters are still "active" even though I cannot see them in Email Settings.

So that is my situation, and I am hoping there is some way to make the old filters visible in Email Settings so that I can make some changes to them.

Thank you in advance for your help,

user_b511ce

Thank you for sharing those details @user_b511ce. We'd be happy to see if there is any troubleshooting that we can do to restore those filters. I'll need to gather your account details, and ask a few question before we can begin. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

Hello XfinityChe,

I am viewing these forum messages on my laptop computer at url  https://forums.xfinity.com/conversations/email/   using Microsoft Edge browser, and I do not see "Direct Messaging" chat icon in top right corner of the page, so I am not sure how to send Direct Message with account details to "Xfinity Support".  What should I do?

Thank you in advance for your help,

user_b511ce

Hello XfinityChe,

My apologies, I just found the "Direct Messaging" chat icon in top right corner of the page. I was looking at it but did not see the pop up description. I will follow your instructions to send account details.

Thank you for your help,

user_b511ce

@user_b511ce It sounds like you may need to sign in. Do you see a link to do so to the right of the Xfinity banner on at the top of the page? 

@user_fcce50​ 

Hello user_fcce50,

Sorry for the delay responding to your question.

No, I was not able to get missing email filter rules back.

I was able to eventually speak with Xfinity technical support and they said it was not possible for them to recover the missing email filter rules.

So, I have recreated filter rules from memory, and I am saving screen shots of the rules in case they "disappear" again :-)

Hello, @RHLCO. I sincerely apologize for the inconvenience these missing filter rules have caused you. I appreciate you creating new filters to make sure your email operates as you need/like it to work.

I'd like to review your account to troubleshoot this with. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Hello @jestergraphix10 We appreciate you taking the time to reach out to us today. Thanks for reporting this to us and we'd be happy to troubleshoot. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.