cablenotworking's profile

Visitor

 • 

1 Message

Thursday, June 5th, 2025 9:48 AM

Email error

Says I have wrong user name and I came access my emails 

Official Employee

 • 

2.3K Messages

24 days ago

 

cablenotworking Thanks for reaching out about the email issue you are having. Let me take a loook into what is causing the access issue with your login.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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